Last updated: 23 October 2026
At Sial Matching, we want you to understand your options when a purchase does not work out. This policy explains how to request a return, exchange or refund for products purchased from sialmatching.com.
It covers our clothing, jewellery, Korean gadgets, makeup and cosmetics collections.
1. Our Return Window
You may request a change-of-mind return or size exchange within 7 calendar days after delivery, subject to the conditions below.
Contact us within this period to start your request. Once we provide return instructions, please dispatch the item within 7 calendar days. A request submitted on time remains valid while we review it.
The change-of-mind return window does not limit rights relating to defective, damaged or incorrectly described products under applicable law.
2. Conditions for Change-of-Mind Returns
For a change-of-mind return, the product must:
- Have been purchased directly from Sial Matching.
- Be unused and in a condition suitable for resale.
- Include its original tags, accessories and packaging.
- Be free from customer-caused damage, stains, odours or alterations.
Please provide an order number, order confirmation or another reasonable proof of purchase.
Different product categories have the following additional conditions:
| Product category | Change-of-mind return conditions |
|---|---|
| Womenβs, Menβs & Kidsβ Clothing | Items must be unworn, unwashed and unaltered, with tags attached. Carefully trying on clothing to check the fit is acceptable if it remains clean and undamaged. |
| Jewellery | Items must be unworn, undamaged and returned with their original packaging. Earrings and other piercing jewellery are not eligible once a protective hygiene seal has been opened. |
| Makeup & Cosmetics | Products must be unused and unopened, with original hygiene seals intact. Opened or used cosmetics and beauty tools are not eligible for change-of-mind returns. |
| Korean Gadgets | Products must be unused and complete with their original accessories, manuals and packaging. Any personal accounts or activation locks must be removed. |
These conditions apply to change-of-mind returns. They do not automatically disqualify a claim involving a faulty, damaged, expired or incorrectly supplied product.
3. Damaged, Defective, Incorrect or Missing Items
Please inspect your order when it arrives and contact us promptly if:
- A product arrives damaged or does not function as described.
- You receive the wrong product, size, colour or quantity.
- An item or included accessory is missing.
- A cosmetic product arrives expired, leaking or with an unexpectedly broken seal.
Provide your order details and a description of the problem. Clear photographs or a short video can help us assess the issue, where available. An unboxing video is not a compulsory condition for making a claim.
Following assessment, we will arrange an appropriate remedy, such as a replacement, refund or delivery of a missing item, taking account of your preference and applicable consumer rights.
If a fault becomes apparent after the 7-day change-of-mind window, please still contact us. Relevant consumer protections and any applicable product warranty will be considered.
Original packaging is helpful for assessing and transporting faulty products, but its absence does not automatically remove your rights.
4. How to Request a Return
- Email support@sialmatching.pk or call 03711988892.
- Provide your order number or purchase details, the item concerned and the reason for your request.
- Let us know whether you would prefer a refund or an exchange.
- Our support team will review the request and provide the appropriate return address and instructions.
- Pack the product securely and retain your courier receipt and tracking details.
Please contact us before sending a parcel so it reaches the correct return location.
For gadgets containing personal information, remove personal accounts, SIM cards, memory cards and stored data where possible before returning the device.
5. Return and Exchange Shipping Costs
Change of mind or customer-selected size
You are responsible for return delivery costs. Original delivery charges are not refundable for a change-of-mind return, except where required by law.
If you request an exchange, any delivery charge for the replacement will be explained before you confirm it.
Incorrect, damaged or defective products
Where the issue is attributable to Sial Matching or the product supplied, we will arrange or cover reasonable return delivery costs and any required replacement delivery.
If a refund is the agreed remedy, applicable original delivery charges relating to the affected items will also be refunded.
6. Exchanges
Exchanges depend on the availability of the requested size, colour or product.
If the requested replacement is unavailable, you may choose an eligible alternative or receive a refund under this policy. Any price difference will be explained before the exchange is confirmed.
7. Refund Assessment and Timing
We will inspect returned products and, if the return is eligible, initiate the refund within 7 business days of receiving the return.
Where no physical return is required, we will initiate an approved refund within 7 business days of confirming the resolution.
Refunds cover the amount actually paid for the returned item, including any discount applied to that item. Shipping refunds follow Section 5.
Refunds will normally be issued through the original payment method where possible. For cash-on-delivery payments, or where the original method cannot receive a refund, we will agree on an available alternative, such as a bank transfer.
Your bank or payment provider may need additional time to credit the funds after we initiate the refund. Contact us if you need help checking its status.
Business days mean Monday to Friday, excluding public holidays in Pakistan.
8. Returns That Do Not Meet the Conditions
A change-of-mind return may be declined if the product has been worn, washed, altered, used, damaged after delivery or returned without required components.
Opened hygiene-sensitive items are subject to the category conditions above.
These restrictions do not apply simply because a product had to be opened or reasonably examined to discover a fault. If a return is declined, we will explain the reason and discuss the next steps with you.
Discounted products are assessed under the same conditions as other products. Any refund is based on the discounted amount actually paid.
9. Order Cancellations and Undelivered Orders
Contact us as soon as possible if you wish to cancel an order.
If the order has not been dispatched, we can cancel it and refund any payment received, including delivery charges. If it has already been dispatched, we will explain the available return options.
If your parcel has not arrived, contact our support team so we can investigate with the delivery provider. If we cannot complete the delivery, we will offer a replacement or refund as appropriate.
10. Your Consumer Rights
This policy does not exclude or restrict rights available under applicable consumer protection law.
Any applicable manufacturerβs warranty is additional to those rights and does not replace Sial Matchingβs obligations concerning products we supply.
The policy in effect when you placed your order will apply to that purchase, subject to applicable law.
11. Contact Us
For return, exchange, cancellation or refund enquiries, contact:
Sial Matching
Email: support@sialmatching.pk
Phone: 03711988892
Website: sialmatching.com
Please include your order number or purchase details so we can identify your order.
