Last updated: 23 October 2026
Sial Matching respects the privacy of visitors and customers. This Privacy Policy explains how personal information is collected, used and shared when you browse sialmatching.com, place an order, create an account, or contact us.
This policy applies across our store, including clothing, Pakistani traditional dresses, jewellery, Korean gadgets and makeup products.
In this policy, βSial Matching,β βwe,β βusβ and βourβ refer to the business operating sialmatching.com.
1. Information We Collect
The information we collect depends on how you interact with our website and services.
Information you provide
When you place an order, contact customer support or use an available account feature, we may collect:
- Your name, email address and phone number.
- Billing and delivery addresses.
- Products ordered, selected options, quantities and order notes.
- Payment method, transaction references and payment confirmation details.
- Account information, where you choose to create an account.
- Messages and documents you provide about enquiries, deliveries, returns or refunds.
Please provide only information relevant to your purchase or enquiry. Avoid sending passwords, payment PINs, one-time passwords or unnecessary identity documents.
Information collected through website use
Our website and supporting services may receive technical information such as your IP address, browser type, device information, pages visited, referral source and the date and time of visits.
Cookies and similar technologies may also record shopping sessions, preferences and interactions with the website.
2. How We Use Your Information
We use relevant personal information to:
- Receive, confirm and fulfil orders.
- Arrange deliveries and communicate about delivery issues.
- Confirm payments and manage refunds where applicable.
- Respond to questions, complaints and customer service requests.
- Support customer accounts and shopping features.
- Maintain transaction records and meet applicable obligations.
- Identify suspicious activity and help protect the website.
- Understand website performance and improve the shopping experience.
- Send promotional communications where you have chosen to receive them or where otherwise permitted.
We limit the information requested to what is relevant to the service or interaction involved.
3. Orders, Delivery and Payments
To fulfil an order, relevant details may be shared with delivery and logistics providers. These details can include the recipientβs name, phone number, delivery address and information needed to deliver the parcel.
Where an online payment method is offered, the relevant payment provider processes the information needed to complete that transaction under its own privacy terms. We may receive transaction references, payment status and other details needed to confirm a payment, resolve a dispute or process a refund.
Only use the payment methods and instructions provided through our official checkout or verified support channels. Do not send full card details, PINs or one-time passwords to customer support.
4. Cookies and Similar Technologies
Cookies are small files stored on your device. They can support functions such as remembering shopping-cart contents, maintaining a login session and saving preferences.
Where analytics or advertising features are enabled, cookies and similar technologies may also help measure website activity, understand product interest or assess advertising performance.
Where consent is required for optional tracking, we will request it before enabling that tracking.
You can manage or delete cookies through your browser settings and use website cookie controls where provided. Blocking essential cookies may affect features such as the cart, account access or checkout. Deleting cookies does not automatically delete order records held by the store.
5. Sharing Personal Information
Depending on the services involved, relevant information may be shared with:
- Delivery and logistics providers.
- Payment providers and financial institutions.
- Website hosting, maintenance and technical support providers.
- Customer communication and email service providers.
- Analytics or advertising providers, where those services are enabled and the necessary permissions apply.
- Professional advisers or authorities when disclosure is necessary to meet applicable obligations or respond to a valid legal request.
Information may also be used or disclosed where reasonably necessary to investigate fraud, resolve disputes or protect the rights and safety of customers and the business.
6. Marketing Communications
Order confirmations, delivery updates and responses to support requests are service communications.
If you subscribe to promotional communications, you can ask to stop receiving them by using an available unsubscribe option or emailing support@sialmatching.pk.
Opting out of marketing does not stop communications necessary to manage an existing order, refund or support request.
7. How Long Information Is Kept
Information is retained for as long as reasonably needed for the purpose for which it was collected.
Retention depends on factors such as whether an order or support request remains open, whether an account is active, and whether records are needed for accounting, legal obligations or resolving disputes.
When information is no longer needed, it should be deleted or anonymised, subject to applicable retention requirements and the handling of backup records.
8. Protecting Your Information
We seek to protect personal information through reasonable safeguards and by limiting access to people and service providers who need it for the purposes described in this policy.
However, no website, internet transmission or storage system can be guaranteed completely secure.
If you believe information associated with your account or order has been compromised, contact us promptly. Keep account passwords confidential and avoid sharing sensitive information through public messages or reviews.
9. Your Privacy Requests and Choices
You can contact us to:
- Ask about personal information associated with your account or orders.
- Request correction of inaccurate information.
- Request account closure or deletion of information.
- Withdraw a marketing subscription.
- Raise a privacy concern.
We may need to verify your identity before acting on a request. Some information may need to be retained to fulfil an order, resolve a dispute or meet applicable obligations. Available rights and any limits depend on the circumstances and applicable law.
Send privacy requests to support@sialmatching.pk. Include enough information to identify the relevant account, order or enquiry without providing unnecessary sensitive details.
10. Childrenβs Information
Our childrenβs clothing and related products are intended to be purchased by parents or guardians.
Please avoid submitting childrenβs personal information unless it is necessary for an order. If you believe a child has provided unnecessary personal information to us, contact our support team so the matter can be reviewed.
11. Third-Party Services and International Processing
Our website may link to external websites or services. Their handling of information is governed by their own privacy policies.
Depending on the location of service providers and their systems, personal information may be stored or processed outside Pakistan. Relevant handling and transfer requirements apply to these arrangements.
If you choose to publish a product review or other public content, the content and associated display name may be visible to other visitors. Do not include private contact details or sensitive information in public submissions.
12. Changes to This Privacy Policy
We may update this policy to reflect changes to our services, practices or applicable requirements. The latest version will appear on this page with an updated date.
Where additional notice or consent is required for a material change, we will provide it as applicable.
13. Contact Sial Matching
For questions about this Privacy Policy or a request concerning your personal information, contact:
Business: Sial Matching
Website: https://sialmatching.com
Email: support@sialmatching.pk
Phone: 03711988892
