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Please allow 06 – 12 business days from the time your package arrives back to us for a refund to be issued.
Frequently Asked Questions
1. What can I shop at Sial Matching?
Sial Matching brings together clothing for women, men and kids, jewellery, Korean gadgets, makeup and cosmetics. Explore our categories to discover products for your wardrobe, beauty routine and everyday life.
2. Do you offer clothing for women, men and kids?
Yes. Our clothing collection includes separate sections for women, men and kids. Browse the relevant category to explore available styles, sizes and product details.
3. How do I place an order?
Open the product you want, select any available options such as size or colour, choose the quantity and add it to your cart. Proceed to checkout, enter your contact and delivery details, select an available payment method and review your order before confirming it.
4. How do I choose the correct clothing size?
Check the size information and any measurements provided on the product page. Sizing can vary between products, so compare the listed measurements with your own rather than relying only on a size label. If you need help, contact us with the product name and your sizing question before ordering.
6. Which payment methods can I use?
Choose from the payment methods displayed at checkout for your order. Review the available options and total payable amount before confirming your purchase. If you experience a payment problem, contact support. Never share your payment PIN, password or one-time password.
7. How can I check delivery availability, charges and timing?
Contact us with your city, postcode and the products you wish to order to check delivery information for your location. Review the delivery charges included in your order total before confirming your purchase. Delivery timing can vary by destination and courier arrangements.
8. How can I check my order status?
Contact support@sialmatching.pk or call 03711988892 with your order number and the name or phone number used when ordering. Our team can help check the progress of your order or investigate a delivery concern.
9. Can I change or cancel an order?
Contact us as soon as possible if you need to change an item, correct your delivery details or cancel an order. Available options depend on whether the order has been processed or dispatched. If it has already been dispatched, we will explain the applicable return options.
10. Can I return or exchange a product?
You may request a change-of-mind return or size exchange within 7 calendar days after delivery, subject to our Return & Refund Policy. Eligible products must meet the relevant condition requirements, including being unused and complete with required tags, packaging and accessories. Exchanges also depend on replacement stock availability. Contact us before sending a return so we can provide the correct instructions and address. This change-of-mind window does not limit applicable rights concerning faulty or incorrectly supplied products.
